Pharmacy Workflow Automation — Intelligent Systems for Pharmacies

Pharmacists and their staff spend a significant portion of their day handling repetitive phone calls: prescription refills, medication availability checks, pickup reminders, common drug interaction questions.

This administrative burden has direct consequences:

• Less time available for quality pharmaceutical counseling
• Long phone queues that frustrate patients
• Risk of errors from multitasking during peak periods
• Difficulty effectively serving a bilingual patient population

Pharmacy workflow automation offloads these low-value-added tasks and refocuses your team on care.

Prescription refills often represent 30–40% of a pharmacy's inbound call volume. Nova AI handles these calls autonomously:

• Patient identification and file number
• Collection of information on the medication(s) to be refilled
• Eligibility verification for renewal based on your criteria
• Transmission of the request to your management system or team
• SMS confirmation to the patient with estimated pickup time

Complex cases requiring pharmacist intervention are automatically escalated.

For patients with chronic conditions, medication adherence is critical. Our system sends personalized automatic reminders:

• SMS reminders when a prescription is about to expire (imminent renewal)
• Pickup reminders for prepared medications waiting for collection
• Notifications for special medications requiring planning (special orders, temperature-controlled)
• Proactive follow-up for patients who missed their pickup

In Canada's bilingual markets, serving patients in their language is essential for retention and quality of care. Nova AI switches naturally between French and English based on the caller's preference.

This linguistic flexibility applies to:

• Inbound phone calls
• Reminder and confirmation SMS
• Automatic availability notifications

Patients always receive communications in their language, with no extra effort from your team.

All interactions managed by Nova AI appear in a centralized dashboard accessible to your team:

• List of all today's refill requests, with status
• Patients awaiting callback or confirmation
• Ready medications not yet picked up
• Complete communication history for each patient

Your team has full visibility and can intervene at any time on priority files.

Nelvox can integrate with existing pharmacy management software for even smoother automation. Depending on your current system, we can automate:

• Creating refill requests directly in your software
• Real-time order status updates
• Automatic notifications based on system events

Contact us to discuss compatibility with your current infrastructure.