Restaurant Automation — Complete Operations

The restaurant industry is one of the most operationally demanding sectors. Margins are tight, activity peaks are intense, and one order error can cost a loyal customer. Automation is no longer a luxury for restaurants — it's a competitive necessity.

Restaurants that automate their operations consistently see:

• Significant reduction in order errors
• Zero missed calls, even during peak hours
• Better coordination between front-of-house and kitchen
• Increased customer satisfaction through automatic confirmations
• Actionable operational data to optimize schedules and menu

Nova AI is Nelvox's AI voice agent, specifically trained for restaurant order-taking. It answers every inbound call, in French and English, 24/7.

Nova handles:

• Complete order taking — items, quantities, modifications, allergies
• Questions about the menu, opening hours, and promotions
• Pickup time estimates
• Transfers to a human employee when needed

Every order taken by Nova is automatically logged in the dashboard and an SMS confirmation is sent to the customer.

UberEats, DoorDash, Skip the Dishes — these platforms take between 15 and 30% of every order. On a $40 order, you lose between $6 and $12, on every transaction, indefinitely.

RestoVox gives you your own online ordering system, with no commission:

• Custom menu in your brand image, bilingual FR/EN
• Mobile-optimized (80% of online orders come from a phone)
• Secure online payment or pay-at-pickup
• Orders visible immediately in the kitchen dashboard
• Real-time menu updates by the owner

All orders — phone and online — converge in a single dashboard accessible from any screen or tablet in the kitchen.

The kitchen dashboard shows:

• Each order with full details and modifications
• Real-time status: Pending → Preparing → Ready → Picked up
• Estimated pickup time to prioritize urgent orders
• Today's stats: order count, peak hour, most popular items

One of the biggest sources of noise in a restaurant is the phone constantly ringing with order status questions: "Is my order ready?" "Did you note no onions?"

With RestoVox, every order automatically triggers an SMS to the customer:

• Complete order summary
• Estimated pickup time
• Option to confirm or modify by SMS

The customer is informed at every step, which drastically reduces inbound follow-up calls.

For restaurants in Atlantic Canada, Quebec, or any bilingual region, serving customers in their language is fundamental. Nova AI automatically detects the caller's language and switches naturally between French and English.

The online ordering system is also bilingual — customers see the menu in their language with no extra action required from you.