Restaurant Ordering System — RestoVox

Most restaurants manage orders through several disconnected channels: phone, counter, third-party apps. Each channel generates its own errors, delays, and friction for the kitchen team.

The direct consequences:

• Missed phone calls during peak hours, while the team is busy with service
• Order errors due to imprecise oral communication
• No centralized visibility on orders in progress
• Customers who don't know if their order was received

RestoVox solves all these problems at once, integrating phone, online ordering, and the kitchen into one cohesive system.

1. AI Phone Ordering (Nova AI)

Nova AI answers every inbound call, in French and English, 24/7. It takes orders accurately, asks the necessary questions (allergies, modifications, pickup time), and records everything automatically.

2. Online Ordering System

A modern, mobile-optimized online menu lets customers order at their own pace. Online and phone orders arrive in the same dashboard, seamlessly.

3. Real-Time Kitchen Dashboard

All orders — phone and online — appear instantly in the dashboard. The kitchen team sees the details of each order, its status (pending, preparing, ready), and the expected pickup time.

4. Automatic SMS Confirmations

After each order, an SMS is automatically sent to the customer with a summary and estimated time. The customer can confirm or modify by SMS, without calling back.

TLJ Sushi is a sushi restaurant in Canada that deployed Nelvox's RestoVox system. Before integration, the restaurant managed orders by phone only, with all the limitations that entails during Friday and Saturday evening rush hours.

After deploying RestoVox:

• Zero missed calls — Nova AI answers all calls simultaneously, even during Friday night rush
• Reduced order errors — Orders are transcribed accurately and visible immediately in the kitchen
• Improved customer experience — Customers receive an SMS confirmation and know exactly when their order will be ready
• Operational visibility — The owner sees all orders in real time from their phone

RestoVox's online ordering system is designed specifically for Canadian restaurants:

• Bilingual FR/EN — The menu is displayed in the customer's browser language
• Mobile-optimized — The majority of online orders come from a phone
• No third-party commission — Unlike UberEats or DoorDash, you don't lose 20–30% of each order
• Branded to you — Your logo, your colours, your identity
• Integrated payment — Secure online payment or pay-at-pickup

RestoVox doesn't necessarily replace your existing tools — it integrates with them. We have experience with:

• Existing point-of-sale (POS) systems
• Kitchen printers
• KDS (Kitchen Display System) screens
• Messaging and notification tools

If your restaurant already has a process that works, we build around it — not on top of it.

RestoVox's business model is simple: a fixed monthly subscription, with no commission on your sales. Whether you process 100 or 1,000 orders in a month, your invoice stays the same.

This is the opposite of third-party delivery platform models, which take 15–30% of every order indefinitely. With RestoVox, your margin stays with you.